Privacy Policy

1. Introduction

AP Windows and Doors (“we,” “us,” or “our”) is committed to respecting your privacy. This Privacy Policy outlines how we collect, use, store, and handle your personal data in compliance with the Privacy Act 2020. By engaging with our services, you acknowledge and agree to the practices described in this policy.

2. Information We Collect

We collect personal information that is necessary to provide our services. This includes:

• Personal Identification Information: Name, email address, phone number, billing address, and property address.

• Payment Information: Information needed to process payments (e.g., credit card or bank account details).

• Project Details: Information related to the specifics of the project, such as site conditions and hazards.

• Communications: Correspondence between us, including emails, phone calls, or other forms of communication.

3. Use of Your Information

We use your personal information for the following purposes only:

• To provide and manage services related to windows and doors.

• To communicate about project status, payment information, and customer service inquiries.

• To process payments and manage related financial transactions.

• To comply with legal obligations and industry standards, including health and safety and dispute resolution requirements.

We will not use your information for purposes other than those outlined unless required by law or with your explicit consent.

4. Data Storage and Security

We take reasonable steps to ensure that your personal information is stored securely. However, given the nature of data storage and transmission, we cannot guarantee absolute security against unauthorized access or data breaches. By using our services, you acknowledge this limitation.

5. Sharing of Personal Information

We will not share your personal information with third parties unless:

• Service Fulfillment: Necessary information is shared with subcontractors, suppliers, or other service providers solely for the purpose of completing the work as agreed.

• Legal Compliance: We may disclose your information when required by law or in response to legal requests, such as government investigations or court orders.

In such cases, we will make reasonable efforts to limit the scope of the data shared.

6. Limitation of Liability

We do not accept any liability for damages arising from the use or security of your personal information, unless explicitly required by law. You understand and agree that, to the fullest extent permitted by law, AP Windows and Doors will not be held responsible for any loss, breach, or misuse of personal information unless it results from our direct negligence or willful misconduct.

7. Your Rights and Control

Under the Privacy Act 2020, you have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request corrections if your personal data is inaccurate or incomplete.

• Deletion: Request deletion of your personal information, subject to legal retention requirements.

To exercise any of these rights, please contact us using the details provided below.

8. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, and in compliance with any applicable legal, financial, or business requirements. Once the data is no longer needed, we will dispose of it in a secure manner.

9. Third-Party Services

We may use third-party services to assist with providing our services (e.g., payment processors, contractors, and service providers). These third parties will only use your information for the purposes of fulfilling their responsibilities and are bound by confidentiality agreements.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any updates or changes will be posted on our website, and by continuing to use our services, you agree to the revised policy. It is your responsibility to periodically review this Privacy Policy to stay informed of any changes.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights under the Privacy Act 2020, please contact us.